FAQs

general information

  • Payment Options

    We accept all major credit cards, debits cards, and PayPal.

  • Returns / Exchanges

    I gladly accept returns and exchanges on condition that it was damaged during shipping. But you must contact me within: 7 days of delivery. Ship items back within: 14 days of delivery.

     

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

     

    Unfortunately, I cannot accept returns or exchanges on custom orders, intimate items, or sale items. If there is a defect or the item is damage during the shipping, then I will make a decision on each case.

  • Custom and personalized orders

    If you would like an item made in a different size or style, please feel free to send me a message, just be sure and include any pertinent dimensions and information.

     

    Custom orders are made to order, so please allow time and delivery for your order to be complete. I will supply you with a timeline once we discuss your specific project.

  • Wholesale

    We are open to wholesale inquiries. Please send me a message to discuss custom minimum ordering quantities, turn-around times, options available, and pricing.

  • Gift Shipping

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Handcrafted by 5/12 Studio